Frequently Asked Questions
The most frequent questions answered for your convenience. Cant find what your looking for below. No worries, contact us and we will be in touch within 2 business days.
1. View our pieces and select the items you love by using our online wish list cart. Once you’ve spent long enough falling in love with our rentals, simply tell us who you are (don’t forget the event date) click “Submit” and voila, we’ll be in touch over the coming days to say hello, let you know if the items are available and discuss any special details.
2. Alternatively, you could also use our Contact Us form, let us know what we can help you with and we will be in touch to find out more.
3. Call us. We love to chat, but please know that we’re often offsite attending event installations and may not be available at the time of your call. Leave us a message and we’ll get back to you as soon as able.
4. Email us directly myevent@bts-eventhire.com.au
5. Come and visit us at our warehouse. Viewings are by appointment, so get in touch to make a time that’s suitable for everyone. You can Book an Appointment online.
Our hire period is typically 3 days on all items. If you require longer, additional charges apply.
There is no minimum hire for the Central Coast. For Hunter or Newcastle jobs we recommend a minimum hire value of $1,000.
We will deliver items, to Hunter, Newcastle & Surrounds under the recommended min $ however service fees may be higher then items hired.
How much do you charge for delivery is one of the most common questions we receive. Every event is unique and therefore our service fees vary per order. Let us explain why;
Event uniqueness includes the items selected, their quantities, the event location/s, access, bump in & out time-frames and / or venue restrictions and installation of products where applicable. In summary, the labour, time, vehicle and fuel requirements will vary.
In calculating our fees for delivery & retrieval services we consider all of the above elements, which also includes the time needed for prepping, loading, travelling to your event, unloading (possible wait times) and again in reverse. The majority of our event deliveries and retrievals take place between Friday & Monday.
As a Central Coast NSW-based business, our delivery capabilities are limited to this region, Newcastle & the Hunter.
We understand that it might be disappointing to find out we do not service your area.
However, if you find yourself in our service area in the future, we would be more than happy to assist you with your booking needs.
The quality of our hire range is very important to us. We therefore do not permit client collection for the majority of orders.
Under limited circumstances we do allow client collections and returns, and we’ll happily chat more about this when we receive your enquiry.
Please note – orders approved for client collection and return will be assigned an item collection & return date during regular business hours. We are unable to offer client collections or returns on weekends or Public Holidays.
It’s handy to know that many of our items don’t fold, collapse and transport easily so to ensure the highest quality of our bespoke range we mostly insist upon taking care of the transportation logistics ourselves. Many of our items are true vintage pieces, delicate and one-of a kind nature and we think it’s super important to make sure that they remain in the best possible condition for everyone to enjoy for years to come. After all, you’re likely planning your event and booking your hire items in advance and, because we think all of our clients are pretty damn special, we want you to have the items you paid for, in the condition you deserve.
Now to the boring but rather important fine print moment…. if we do say OK, let’s do this, and allow you to collect our items, it is the client’s responsibility to ensure appropriate vehicles and equipment is brought in preparedness for collection of our goodies. We do have the right to cancel your booking at the time of collection if we feel the transportation or equipment are not suitable for our products and no alternate arrangement can be made….. and yes, it does happen. Note to self, 32 mismatched timber chairs will not fit in the back of a hatchback.
Yes of course you can!
Our warehouse is locate in Gosford and we are more then happy for you to book an appointment to come and view our items.
Please Note: Due to our busy events schedule we are unable to offer weekend warehouse consultations. In the meantime however, we encourage you to use the online wish list to let us know about the items you love.
Depending on your event we are pretty flexible and will do our best to work with you.
Normally we deliver on a Friday and collect on a Monday. Or if you have a mid week event we deliver the day prior and collect the day after.
We do offer same day delivery and collection.
Marquee delivery and setups will be logistically organised on a client by client bases.
No booking with us is secure until an invoice is sent and a 20% deposit is paid.
Of course! We completely understand that final numbers change, we do require final numbers 21 days prior to your event to ensure we have enough items to cater.
Unfortunately no.
We get that the weather is unpredictable and having a plan B reduces stress. However our marquees and structures are one of our most popular items.
So if your not sure what the wather will be doing or you want piece of mind – hire a marquee. They are great in both colder and warmer months. Take the walls off and provide your guests with some shade or put the walls on and keep your guests dry and toasty.
Yes we do. We are more then happy to com out and take a look at your event space.
We can do both. However our standard delivery fee is based on unloading your hire items in a location of your choosing in a neat stack.
If you would like us to setup your items please let us know so we can included this in our fees.
Marquees will be setup and dismantled by us.
We understand items can become damaged, go missing or break however as part of your Hire Terms & Conditions, you as the client are responsible to cover the costs associated with cleaning, repair or replacement of the item/s in question.
We reserve the right to request a hire bond.
Before any hire period our items are checked for current condition and re-checked upon return. If an item is noted as damaged, soiled, missing or broken we will contact you and hold onto your bond until we can determine the cost for cleaning, repair or replacement. An invoice will be forwarded to you for the associated cost. All or part thereof your bond will be maintained by BTS, with any further outstanding payments due within 14 days. Confirmation of a hire order by way of payment of the Deposit/Booking Fee constitutes acceptance to our Hire Terms & Conditions.
We love attending to ensure everything is set up properly, allowing you to enjoy what matters most – your event. If you have hired our products and would like us to take care of all your styling details, simply enquire when you submit your wish list. Styling fees are quoted on a per event basis. Get in touch to discuss your needs.
Yes please, we’d love to see what you have. Shoot us an email with all the relevant details including:
– Item description
– Location
– Price and
– Add in some pics and email to myevent@bts-eventhire.com.au and we’ll take a look
