Our covid promise
We want you to feel confident in choosing us as a vendor for your special celebration. That’s why, to show our appreciation for your business, we are delighted to offer our valued clients our COVID promise*.
TERMS OF OFFER
For any special celebration affected by NSW imposed COVID restrictions, we will gladly credit any monies paid to a revised celebration date, pending item and service availability. If you cannot confirm a revised date, we will credit all funds paid or your booking deposit, which can be used on any future celebration, pending item and service availability.
*This offer is available for confirmed client orders affected by NSW imposed directives due to the COVID pandemic and is available for one (1) postponement. Should your special celebration require a subsequent postponement, a $150.00 re-booking administrative fee will be charged and is payable at the time of re-booking.
Further charges may incur above the original quoted order. Additional charges may include variance in product pricing, CPI inflation, and/or increased service & labour fees. For example, where delivery, installation and retrieval prices must be reconsidered to cover a higher labour cost or rescheduled events occurring on dates such as Public Holidays.
This offer is not available for events cancelled or postponed due to personal preference. Our standard contract terms apply for order changes made due to personal preference rather than amendments made as a result of NSW imposed directive/s.
As per our contract terms, all booking deposits are non-refundable. Refunds on booking deposits are not offered or available.
For information on consumer rights, visit
We reserve the right to make changes to this offer, at any time and without notice.
Prices displayed on our website may change at any time and without notice. We reserve the right to change our product prices at any time and without notice. Please refer to our website for our most current pricing.
Prices listed on any other platform may not be accepted. We reserve the right not to accept a price listed on any other site other than our own.
Should you have any questions, or require clarification of our prices, please email us at email@example.com